Gift Card FAQ
Frequently Asked Questions
Why was my card ‘rejected’ at a participating merchant?
Most likely, your purchase exceeded the amount available on the gift card. This can be remedied by asking the merchant to ring in your other form of payment (for the difference) before swiping the gift card.
Where can Downtown Ithaca Gift Cards be purchased?
Online: downtownithaca.com or click here (24 hours a day / 7 days a week)
In Person: Office: 171 E. State St. (Center Ithaca) (Mon.– Fri.: 9 a.m. to 5 p.m.)
At Visitor Information Center (hours vary by season)
Phone: 607.277.8679 (Monday – Friday: 8 a.m. to 5 p.m.)
What payment Type(s) are accepted?
Online and on the phone: MasterCard, Visa & Discover
In person: the above mentioned cards as well as cash and check
In what amounts can the gift cards be purchased?
The cards can be purchased in any denomination from $10 to $500. Limited denominations are offered online, but any denomination is available over the phone or in person.
Can the gift cards be purchased online?
Yes! Click here or visit downtownithaca.com
Is there a fee to purchase a gift card?
There is a $1.50 activation fee per card.
(There are shipping charges if you would like the card mailed or overnighted.)
Where is the gift card accepted?
The gift card is accepted at more than 95 Downtown Ithaca businesses. For a complete list of participating merchants, click here.
How can I find the available balance on my gift card?
Call the number on the back of your card or check www.getmybalance.com.
Can I re-load the gift card by putting more money on it?
No, the gift card is not re-loadable. However, returns and credits can be applied.